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Work smarter and make better business decisions with powerful insights and AI capabilities. The Now Platform Orlando release delivers new innovations in intelligence, mobile, and analytics.

Make decisions, solve problems, and automate work.

Now Intelligence helps you make better business decisions

Work smarter and faster

Powered by the Now Platform?, Now Intelligence surfaces information, makes predictions, and automates repetitive tasks so you can focus on more meaningful work.

Cloud Insights brings intelligence to your cloud

Gain insights into your cloud

Optimize the cost of your cloud assets to reduce cloud spend. Manage use, choose resources, and enforce policies with intelligent recommendations.

Mobile Agent app makes it easier to get work done

Resolve requests from anywhere

Enable service desk agents and operators to resolve requests on the go. Mobile Agent capabilities are available with the ITSM, ITOM, and Field Service Management solutions.

Advanced Risk Assessments improves risk management

Manage operational risk

Assess, analyze, and manage risk across the business with Advanced Risk Assessments, a new addition to Governance, Risk, and Compliance.

Agent Affinity helps you increase customer satisfaction

Route work to the right agent

Assign work to agents with established relationships or expertise with Agent Affinity for Work Assignment, a new enhancement to Customer Service Management.

Mobile Targeted Campaigns improves employee communications

Go mobile with employee communications

Get proactive about employee communications. Deliver important, relevant info to employees on their mobile devices with Mobile Targeted Campaigns, a new feature of HR Service Delivery.

Try the ServiceNow Agent App

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Enable your agents to take action at any time with a swipe or a tap. Mobile Agent is powered by the Now Platform and available as the ServiceNow Agent app, a fully native iOS or Android app.
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More innovations in the Orlando release


Reduce software vulnerabilities

Minimize the impact of zero-day vulnerabilities with Software Exposure Assessment.


Develop at scale

Enhance developer collaboration and simplify deployment with Now Platform CI/CD.


White-label your mobile apps

Apply your own company branding to native mobile apps with Mobile Branding.


Track complex projects

Break down silos and get visibility into projects with Customer Project Management.

New innovations in intelligence, mobile, and analytic

About our releases

Explore answers to frequently asked questions about ServiceNow releases.

What is your release schedule?
We deliver two major releases each year, typically in March and September.

How do you name releases?
We name our releases after global cities in alphabetical order. The current release is Orlando, and the previous release was New York.

How long do you support releases?
We support both the current release and the one prior. We encourage customers to stay up to date with the latest release to benefit from new innovations and enhancements.

Do you provide detailed information about your releases?
We publish full product documentation for each release. Our documentation suite includes detailed information about all products, apps, features, and capabilities included in the release.

What upgrade assistance do you provide?
We offer extensive upgrade resources and guidance to support your successful implementation. You can access planning checklists, best practice guides, release notes, and more through the Customer Success Center.

Are releases available before market launch?
The Early Availability program is an opportunity for existing customers to upgrade instances to a new release before market launch. By participating, you can take advantage of new features as soon as they are released, upgrade quickly, and report issues and feedback promptly.

Key innovations from the New York release

Look back at some of the valuable innovations from the previous release.


Make work life as great as real life

Find answers and get stuff done across departments—all from a modern mobile app.


Proactively solve customer problems

Detect issues, notify customers, and assign teams automatically for proactive service.


Power your finance transformation

Reduce risk and accelerate the close process with workflows and automation.


Make better decisions with deeper insights

Optimize the service delivery experience with purpose?built workspaces

Get help in planning your Orlando release upgrade

Upgrade now for added value

Stay current with the latest release to get the most value out of your ServiceNow investments. Simplify your upgrade with essential tools and expert help.

Try the ServiceNow Onboarding app

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Enable new hires to complete tasks, view content, and get help across departments. Mobile Onboarding is powered by the Now Platform and available as the ServiceNow Onboarding app, a fully native iOS or Android app.
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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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