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Employee Service Center

Increase shared services efficiencies when employees request help in a unified service center. Automate processes and hide complexity.

Benefits

Improve employee experiences by providing a single place to easily get service from HR, IT, or other departments in the organization.

Reduce caseloads and requests by making it easy for employees to find relevant, accurate, and consistent information across departments.

Easily communicate important and relevant information to targeted sets of employees.

Application Highlights

Empower employees with user-specific content, relevant information, and built-in collaboration

A screenshot of an example of the “welcome” page to the employee service center.

Empower employees with user-specific content, relevant information, and built-in collaboration

Direct employees to take required actions--such as approvals, signatures, or forms--using tasking

Direct employees to take required actions--such as approvals, signatures, or forms--using tasking

Direct employees to take required actions--such as approvals, signatures, or forms--using tasking

Easily access services anytime, for any department, from any device

Easily access services anytime, for any department, from any device.

Easily access services anytime, for any department, from any device

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

Integrated case management lets employees get help easily

Virtual and live chat give employees answers fast

A screenshot of an example of the virtual and live chat functionality in the employee service center.

Virtual and live chat give employees answers fast

Design and publish custom branded sites

Design and publish custom branded sites

Design and publish custom branded sites

Feature Details

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  • Virtual Agent

    Employees can get answers to questions using the automated, conversational chat bot. It uses natural language understanding and is accessible from popular team collaboration tools, like Slack or MS Teams.

  • Targeted Campaigns and Content Automation

    Serve up timely, relevant, targeted content to employees based on location, role, and job type. Deliver omni?channel info to employees on desktops or mobile devices. Evaluate effectiveness and track results using campaign analytics.

  • Search

    A Google?style search allows employees to quickly and easily find relevant content from any department and can retrieve results from knowledge, services, and forums. Employees see suggested matches based on what they type.

  • Integrated Case Management

    When additional support or services are needed, employees can open and monitor cases directly, without going to a separate system.

  • Tasking

    When employees action is needed to support a process, the application guides employee through the tasks they need to accomplish.

  • Employee Forums

    Allow employees to engage in internal discussions. Organizations can also deliver campaign content directly to a forum

  • Responsive Design

    Whether employees access the site from mobile phones, tablets, or a desktop, content looks great and fits right on any size device.

  • Electronic Signatures

    Editable, personalized PDF forms can be generated by mapping fields to existing employee information. The resulting form can be signed electronically, saving the need to print, sign, scan, and send the document back via email.

  • Help When It’s Needed

    Employees can use chat to get an immediate response and agents can create a case from the chat with all chat history stored within the case.

  • Site Builder

    Go beyond simply adding your logo. You can create a fully custom branded site to match your organization's look and feel.

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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