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HR Service Delivery

Discover the power of the employee experience platform.

Eliminate frustration and improve employee satisfaction with efficient, intelligent services.

Give employees the service experience they deserve.

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

FINANCIAL SERVICES

Productivity increased by 99%

AMEX GBT reclaimed 18K hours of productivity per year with a superior onboarding experience.

EDUCATION

50% less time on admin tasks

Catholic school uses ServiceNow to give teachers more time to focus on students.

RETAIL

33% reduction in calls

Dollar General mobilizes employee services across 15,000 retail locations.

HEALTHCARE

75% decrease in time to resolve cases

Magellan Health creates a workplace of the future with ServiceNow.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Mobile Onboarding

Guide new hires through the employee onboarding process with a purpose-built mobile app.

Now? Mobile

Simplify employee self-service with a native mobile app for requests and actions.

Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.

Performance Analytics for HR Service Delivery

Reduce inefficiencies by reporting and analyzing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Enterprise Employee Experience Pack

Get started quickly with pre-configured workflows and content for use cases across the enterprise.

Deliver powerful enterprise HR services to employees
ServiceNow provides you with a smarter way to workflow

The smarter way to workflow

In the new normal, everyone needs a smarter way to workflow. Activate your organization to scale up quickly, maintain business continuity, and enable productivity.

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Choose a package

Find the HR Service Delivery package that works for your business.

Standard

(5)
  • Case and Knowledge Management
  • Employee Experience Packs
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

Professional

(8)
  • Case and Knowledge Management
  • Employee Experience Packs
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery*
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

Enterprise

(10)
  • Case and Knowledge Management
  • Employee Experience Packs
  • Now Mobile
  • Employee Document Management*
  • Performance Analytics for HR Service Delivery
  • Employee Service Center*
  • Virtual Agent
  • Predictive Intelligence
  • Enterprise Onboarding and Transitions*
  • Mobile Onboarding**

* Available to license separately
** Included as part of Enterprise Onboarding and Transitions

// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch

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