ServiceNow? Walk?up Experience is a simple way to manage face?to?face IT support requests. With online check?in via the web or Now Mobile app, geo location capabilities, and accurate queue estimates, this application provides a satisfying walk?up support experience for end users and service desk agents.
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Real?time inventory data allows technicians to deliver faster, more predictable service. And IT service managers can use dashboards for insights into average wait times, service times, and CSAT scores to guide staffing and other business decisions.