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Ride the wave of telecom change—with solutions for building connections, eliminating silos, and improving customer experiences.

Unlock your revenue.

Compete and win on great experiences

Get purpose-built workflow solutions that address telecom’s unique needs.

Work smoothly

Aggregate data across silos to provide a single view for agents and customers.

Reduce costs

Replace manual service management processes with data-driven automation.

Modernize IT

Drive growth and innovation in an agile, interconnected work environment.

Retain talent

Digitize, streamline, and automate complex and repetitive HR processes.

Don’t just take our word for it

See how communications service providers like you are succeeding with ServiceNow.

45% increase in productivity

Vodaphone streamlined their processes and increased customer satisfaction.

Better customer management

Telia Company implemented knowledge-sharing tools to improve the customer experience.

Near 100% availability

Tata improved incident response times to deliver great service to customers.

3K+ fewer calls

Orange Business Services reduced their workload of inbound customer calls each month.

Featured resources


Explore key themes for 2020

See the 6 topics CSPs will likely push hardest to advance in 2020.


Find new ways to unlock business opportunities

Get 3 strategies for reducing B2B churn and driving profitable growth.


Follow our roadmap to a better customer experience

Transform customer service in telecommunications with 10 steps.


Drive productivity and the customer experience

Be proactive and create a competitive advantage across the customer lifecycle.


Discover the smarter way to workflow

Deliver a proactive experience from customer to network.


Think digital-first

Break free from old systems to stay relevant in the digital generation.


Be proactive about customer service

Pick up 5 best practices on what it takes to delight digital customers.


Expand customer service for CSPs

Ramp up customer service and reduce operational costs.

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The learning continues! Browse 950+ online sessions, keynotes, and labs—available now.

Industry EVENT

TM Forum: Denmark

Meet with pros Oct. 7–9 to develop a roadmap for digital transformation.

Industry EVENT

TM Forum: Dallas

Be there Sep. 21–22 as we discuss business growth and cost reduction.

Industry Event

TM Forum: Bangkok

Join us Nov. 17–19 to learn how to drive service assurance in communications.

Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in the telecom sector to discuss common challenges and how to unlock your potential.

Explore more:??? ITSM?? AIOps?? Customer Service

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